Design Aglow Support
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How are your albums made?
What if my client wants 100 pages?
What does your packaging look like?
Do you have a sample swatch kit?
Do you offer sample albums?
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Shipping & Packaging
When will I get my album?
Do you ship albums internationally?
Do orders take longer near Christmas/New Years?
Can you drop ship to my clients?
Do you offer flat-rate shipping?
Design & File Preparation
How do I upload my files?
Do you check my files?
Do you require specific software?
Should I design in spreads of pages?
What size should my spreads be?
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Repairs & Return Policies
If I don't like my album, can I return it?
My client damaged their album. Can I get it fixed?
I uploaded the wrong files for my album and didn't notice until I received it in the mail. Can I exchange it?
I used my sample discount code in an order with two albums but I only wanted one to be a sample. Now they are both stamped "Studio Sample". Can I exchange one for a regular album for my client?
My album arrived damaged or defective. What should I do?