If your package is delivered to you with external shipping damage and you are able to refuse the shipment, please do. CONTACT US immediately to have a replacement order processed.
If you cannot refuse the damaged shipment, we will request images showing the damaged packaging and products to process your replacement order. You have 5 days to submit the images of the damage and request a replacement order.
Please keep all packaging materials for 15 days while we process a claim with UPS, who requires an inspection of the packaging for all such claims.
Damaged product claims will only be accepted up to 5 days after receipt of delivery.