All of our albums are crafted with the utmost care and packaged with premium handling to ensure that they make it beautifully and safely into you and your clients’ hands. Please make sure to immediately inspect your package upon arrival. Design Aglow is not responsible for any damages that may take place after your order has been delivered. This includes, but is not limited to: weather, pets, vandalism, and theft.
If product damage or imperfection is found or suspected, please follow these steps:
1. Save all packing materials. This includes inner and outer boxes and everything inside.
2. If possible, take pictures of the damaged product and outer packaging box.
3. Notify us within five (5) business days of delivery.
*Any damage not reported within five (5) business days of delivery becomes the responsibility of the customer.