Customizer FAQs

What size should my images be?
Generally, we recommend that you use full-size, high-resolution images (no cropping or downsizing) when customizing designs, that way, you don’t have to w...
Mon, 13 Jun, 2016 at 2:02 PM
I dropped my image into a template, but it took me to a new browser page
You may have accidentally dropped the image into a text layer, or into the general template area. Make sure that you are waiting for the “marching ants” b...
Tue, 21 Jun, 2016 at 11:04 AM
I worked on a design and moved on once I got to the Review and Finalize page. I clicked another link on the website, and now I can’t find the product in my Saved Designs.
Currently the only way to save a design is to either click “Save & Exit” within the product customizer or to fully add a product to your cart. P...
Thu, 30 Jun, 2016 at 9:03 AM
Why isn’t my information auto-populating into the templates?
First, please make sure that you are logged in. If you are, and you are still experiencing issues, check out the My Products Profiles page: Polished by De...
Tue, 21 Jun, 2016 at 11:59 AM
Can I use any images that I’d like in your templates?
Yes, as long as you own the copyright or license to the images. For more about our copyright and licensing policies, CLICK HERE.
Mon, 13 Jun, 2016 at 2:03 PM
I have added verbiage to a paragraph, and now it’s a little too long. The paragraph isn’t changing text size, so the last sentence runs off.
We have designed our templates to be aesthetically pleasing, so the customizer will not constrain any text that is included in a paragraph. If you’d like ...
Tue, 21 Jun, 2016 at 11:07 AM
Can I change the colors & fonts within the products?
To make customizing as easy as possible, we have preselected a set of themes for you to choose from that we feel best complement the designs. Fonts are al...
Mon, 13 Jun, 2016 at 2:04 PM
I wanted to work on the text in one of the products, so I attempted to copy and paste it into a Word document. It isn’t working - what’s going on?
As Polished by Design displays all of the included verbiage publically (without a membership or pre-purchasing of templates), our system does not allow fo...
Tue, 21 Jun, 2016 at 11:08 AM
Can I change the included verbiage?
Yes, almost all of our products offer complete text customization options. There are a select few exceptions; if the design is centered around a text elem...
Mon, 13 Jun, 2016 at 2:05 PM
I have completed a design, and the ‘Hang Tight’ pop-up has been stagnant for a few minutes.
Our customizer creates your final product in real-time. While our servers are incredibly quick, it may take several few minutes to upload and finalize ...
Thu, 30 Jun, 2016 at 8:59 AM