General Questions

I'm new to the site - where do I start?
We have over 350+ products in our shop, so it helps to think about what you feel like you're missing for your business. We recommend starting with ou...
Fri, 2 Dec, 2016 at 12:38 PM
What exactly is Customizable in the templates?
We strive to make our templates as easily customizable as possible using Photoshop and/or InDesign. We encourage you to be creative and inspired as you t...
Fri, 2 Dec, 2016 at 12:39 PM
Some of your products show text - is it real verbiage or just “fluff” text?
All of our templates that include text have been professionally pre-written for you. You are welcome to use any of the stock text that comes on any of ou...
Fri, 2 Dec, 2016 at 12:52 PM
I love the text - but where is the font?
The fonts we use in our designs are usually standard fonts you already have on your computer or freeware or shareware fonts available at no cost online. ...
Fri, 2 Dec, 2016 at 12:52 PM
Do you have memberships or subscriptions?
In the digital age, as access to creating pop up shops becomes increasingly easier, consumers should be careful when selecting resources they’ll depend o...
Fri, 2 Dec, 2016 at 12:53 PM
Will you sponsor my workshop?
Design Aglow is a firm believer in helping other creatives. We receive many sponsorship requests, so we ask that you fill out this questionnaire. If we f...
Fri, 2 Dec, 2016 at 12:54 PM
Do you offer phone support?
All support is handled electronically to ensure we address all questions you may have and that our responses are knowledgeable, courteous, timely, and co...
Fri, 2 Dec, 2016 at 12:54 PM
I downloaded the templates, but I am unable to use them as I don't have very much experience in Photoshop and InDesign. Can I get a refund?
Unfortunately, due to the digital nature of our products, we are unable to offer any refunds or exchanges. We are careful to convey that a working knowle...
Fri, 2 Dec, 2016 at 12:57 PM
Can I pay via eCheck?
Yes, and your order will begin to process once the eCheck clears, usually within 3-6 business days.
Fri, 2 Dec, 2016 at 12:57 PM
I had an account with you and now I seem to be unable to log in
We switched the back end of our shop system in the middle of July 2012 and were unable to transfer our accounts over to the new system. Please use this l...
Fri, 2 Dec, 2016 at 12:58 PM