Shipping & Returns

How are the frames shipped?
In the US and Canada, our frames are shipped via UPS. We charge our customers the exact rate we pay to ship your order; no markup is involved, so we are n...
Tue, 6 Dec, 2016 at 12:03 PM
Will I have to sign for my frames when they are delivered?
FedEx requires a signature if the frames are shipped to a business. As soon as your order is shipped, we send you their tracking information so you can ea...
Wed, 11 Jan, 2017 at 8:41 PM
What if my frames arrive damaged?
If product damage or imperfection is found or suspected, please follow these steps: 1. Save all packing materials. This includes inner and outer boxes an...
Tue, 6 Dec, 2016 at 12:08 PM
How long does it take to ship my frames?
We ship out to you within 3-5 business days after your order is placed. Please allow up to one week for your order to arrive. The farther you are away fro...
Tue, 24 Jan, 2017 at 1:52 PM
Can I use a shipping consolidation service to ship overseas?
Please keep in mind that we do not recommend using any type of shipping consolidation service in order to lower the cost of shipping products overseas. If...
Tue, 6 Dec, 2016 at 12:59 PM
Can I return my frames?
Please feel free to contact us if you have any questions or concerns regarding your purchase, as we strive to maintain the highest level of customer sati...
Tue, 6 Dec, 2016 at 1:01 PM
I returned my frames and haven't received a refund. Help?
When a refund is processed, it can take up to 7-10 business days to post to your account. If your refund has not been received after 10 business days, ple...
Tue, 6 Dec, 2016 at 1:02 PM
Can I exchange my frames for another color, style, or size?
At this time, we can only process exchanges for products that are defective or damaged. If a product does not meet your satisfaction, we will issue a refu...
Tue, 6 Dec, 2016 at 1:03 PM
Is your shipping flat-rate?
Yes! We offer flat-rate frame shipping to all of our customers, both in Canada and the U.S. While we don't currently ship overseas, we are also hoping t...
Wed, 18 Jan, 2017 at 8:21 AM