Repairs & Return Policies

If I don't like my album, can I return it?
All of our albums are made-to-order and cannot be accepted for return or exchange. We’re pretty sure you will love it though!
Tue, 6 Dec, 2016 at 12:50 PM
My client damaged their album. Can I get it fixed?
Our albums are intended to last a lifetime as an heirloom keepsake, and we stand behind the materials and craftsmanship. On the rare occasion that an issu...
Tue, 6 Dec, 2016 at 12:51 PM
I uploaded the wrong files for my album and didn't notice until I received it in the mail. Can I exchange it?
Design Aglow prints your album exactly as it is uploaded. However, reprints are available for incorrectly uploaded files and costs for these reprints are ...
Tue, 6 Dec, 2016 at 12:52 PM
I used my sample discount code in an order with two albums but I only wanted one to be a sample. Now they are both stamped "Studio Sample". Can I exchange one for a regular album for my client?
Sample albums must be purchased separately from regularly priced albums. Any albums within an order that uses a sample discount code will be processed as sa...
Tue, 6 Dec, 2016 at 12:52 PM
My album arrived damaged or defective. What should I do?
All of our albums are crafted with the utmost care and packaged with premium handling to ensure that they make it beautifully and safely into you and your...
Tue, 6 Dec, 2016 at 12:53 PM