Oh no! All of our products are crafted with the utmost care and packaged with premium handling to ensure that they make it beautifully and safely into you and your clients’ hands. Rarely, mishaps within the shipping process or the handmade nature of our products can cause your items to arrive damaged or defective.
Please make sure to immediately inspect your package upon arrival. If product damage or imperfection is found or suspected, please follow these steps:
1. Save all packing materials. This includes inner and outer boxes and everything inside.
2. Take pictures of the damaged product and outer packaging box.
3. Notify us within seven (7) business days of delivery via this form. Please provide photos of the damage, your order number, the quantity and style of frames with issues, and a description of the issues.
*Due to the limited time span for us to file a shipping damage claim, any damage not reported within seven (7) business days of delivery becomes the responsibility of the customer.