Oh no! We can help.
If your order was placed after January 2019, you can redownload the files yourself on your order confirmation page.
If the order was placed before January 2019, a Design Aglow team member will happily send a reset link for an order for a fee of $5; please follow this link to pay the $5 charge. Design Aglow also requires proof of purchase before completing an order reset. For all orders purchased before July 10, 2012, forward your receipt to email@example.com; for orders purchased after July 10, 2012, simply email your order number (no receipt necessary) to the above email.
Once payment and your receipt/order number has been received, a member of the Design Aglow team will send you an email with your new download link. This link will expire after 5 days or three download attempts (whichever comes first).
Remember to backup your files immediately upon download; file storage and security is your responsibility, and any additional order resets will incur separate $5 fees. Thanks for your understanding.