How do I download my purchases?

Downloading your purchases is easy. When you complete your checkout you can download directly from the confirmation page and you will also receive an email with a link to download your purchase.

We recommend immediately downloading and backing up your purchase, as a $5 charge will be assessed to reset any past purchases that have expired.

If you need access to a list of your purchases, you can view them from your account here. Your order and account information will be listed on this page.

Our products are delivered in .zip format, which means that you must have an unzipping program such as WinZip or Stuffit to unpack the products once they have been downloaded to your computer.

The most common reason for not receiving your download is an incorrect email address was entered. Double check to make sure you received an initial receipt from us. If you didn't, please email us at service@designaglow.com so we can correct the email for you.

If your email was entered correctly: it can take a few minutes for the download to process through our system. If after 10 minutes you still haven't received your download email, please email us so we can make sure everything processed correctly.

Also try going into your spam filter and searching for the message. Sometimes overactive spam filters can prevent you from getting emails. Be sure to add us to your address book so you will always receive our emails.