Below you'll find a brief on the production time and shipping location for each of our products. For more information on our shipping times and process, please visit the product's individual FAQ section.
We ship out to you within 7-10 business days after your order is placed. If you are placing an order with a specific deadline, we recommend giving yourself a 5-7 day buffer in case of any unforeseen circumstances, such as shipping damage or delays due to inclement weather. Our frames will be coming to you from Portland, Oregon. COVID UPDATE: Due to COVID related issues, frame orders may experience an additional 3-6 day delay (this is a total of 10-16 business days, counting from day after the order placed). We apologize for this inconvenience.
Our packaging department's business days are Monday through Thursday. In-house processing time for the following products are listed below:
Non-embossed products (excluding USB Drives): 3-5 business days
Embossed products (with die on file): 5-10 business days
Embossed products (no die on file): 10-14 business days from receipt of artwork
USB Drives (with or without engraving): 5-10 business days from receipt of artwork
Shipping time is additional to the processing time and dependent on distance from Rhode Island. COVID UPDATE: Due to COVID related issues, packaging orders may experience a 3-4 week delay. We apologize for this inconvenience.
ALBUM & FOLIOS
Albums: 10-15 business days
Folio Boxes and Mats: 7-10 business days
Print and Price Menu Folios: 7-10 business days
Our albums and folios will be coming to you from New York. Domestic orders are shipped via FedEx Ground, taking 1-2 business days to locations east of the Mississippi to 4-5 business days to the west coast. International orders are shipped via FedEx and generally arrive within 3 business days.
Please note on all Design Aglow orders: From October 1st through December 31st please allow for an extra 5-7 business days of processing time due to the high volume of orders during this season. Thank you for your understanding.