Please consider possible delays in production due to the Covid-19 pandemic and its effects on our staff and stock levels. Current Covid-19 production impacts on our different shops can be found here:
Below you'll find a brief on the production time and shipping location for each of our products. For more information on our shipping times and process, please visit the product's individual FAQ section.
For all shipped orders, the tracking number and carrier information will be sent to the email associated with the order. If you cannot access or find this information, please reach out to firstname.lastname@example.org.
We ship out to you within 7-10 business days after your order is placed. If you are placing an order with a specific deadline, we recommend giving yourself a 5-7 day buffer in case of any unforeseen circumstances, such as shipping damage or delays due to inclement weather. Our frames will be coming to you from Portland, Oregon.
Our packaging department's business days are Monday through Thursday. In-house processing time for the following products are listed below:
Non-embossed products (excluding USB Drives): 3-5 business days
Embossed products (with die on file): 5-10 business days
Embossed products (no die on file): 10-14 business days from receipt of artwork
USB Drives (with or without engraving): 5-10 business days from receipt of artwork
Shipping time is additional to the processing time and dependent on distance from Rhode Island.
ALBUM & FOLIOS
Albums: 10-15 business days
Folio Boxes and Mats: 7-10 business days
Print and Price Menu Folios: 7-10 business days
Our albums and folios will be coming to you from New York. Domestic orders are shipped via FedEx Ground, taking 1-2 business days to locations east of the Mississippi to 4-5 business days to the west coast. International orders are shipped via FedEx and generally arrive within 3 business days.
Please note on all Design Aglow orders: From October 1st through December 31st please allow for an extra 5-7 business days of processing time due to the high volume of orders during this season. Thank you for your understanding.