Can I return my frames?

Please feel free to contact us if you have any questions or concerns regarding your purchase, as we strive to maintain the highest level of customer satisfaction with our products. If you are unhappy about something specific with your purchase, please let us know! If we are unable to meet your needs, you can return the products to us by following the steps below.

Returns in perfect condition (no used merchandise) are accepted within 14 days of delivery. The customer is responsible for shipping on voluntary returns. Please keep in mind the following as you prepare your return:

• All returned items must be repackaged and returned in their original packaging and condition and are subject to a 20% repackaging and restocking fee.
• We are unable to accept returns of partial sets or collections. Applicable returns must include the full Grab & Go Gallery Collection that was purchased.
• The customer is responsible for any damage that occurs during return shipment.
• Packages being returned should be insured by you for your protection.
• Return merchandise received damaged will not be credited.
• Please use a trackable shipping service as we cannot guarantee that we will receive your returned item.
• Please allow up to 2‐3 weeks to process your return and refund. A return and refund receipt will be emailed to your address on file.
• If an order is cancelled after it has gone to production, it will be subject to a 10% restocking fee. 
• If you decide to return your frames, please send us the tracking number for the package as soon as it has shipped. 

To initiate processing of your return, please contact us at support@designaglow.com.