Please feel free to contact us if you have any questions or concerns regarding your purchase, as we strive to maintain the highest level of customer satisfaction with our products. If you are unhappy about something specific with your purchase, please let us know! If we are unable to meet your needs, you can return the products to us by following the steps below:
Returns in perfect condition (no used merchandise) are accepted within 14 days of delivery.
• Please note that no returns are accepted with embossed or engraved items.
• All returned items must be repackaged and returned in their original packaging and condition. Please note that any paper shop return is subject to a 25% repackaging and restocking fee.
• The customer is responsible for any damage that occurs during return shipment.
- Packages being returned should be insured by you for your protection.
- Return merchandise received damaged will not be credited.
- If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
• Please allow up to 2‐3 weeks to process your return and refund. A return and refund receipt will be emailed to your address on file.
Returns can be shipped to:
RETURNS: Design Aglow
517 Mineral Spring Avenue
Pawtucket, RI 02860
Once shipped, please email support@designaglow.com informing of the return and providing the tracking number.
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