We are very careful to outline what is included in the files within the product description on the product page. Unfortunately, due to the digital nature of our products, we are unable to offer any refunds or exchanges. Once downloaded, we simply have no way to verify whether or not you will be using the files.
If you do not have the software that was listed in the description, there are free trials available or alternative cheaper or free options that you can use to edit your template (such as Gimp, etc).
If the verbiage or color palette doesn't fit with your brand, you can easily make unlimited adjustments. Our files include vector-based graphics and are completely customizable to suit your needs...the possibilities are endless.
For template or program support, we'd be happy to assist how we can! Please contact us at firstname.lastname@example.org for assistance.