General Information

General Questions

• Do you offer phone support?
• COVID-19 Production & Shipping Notice
• Where is my order?
• What are Design Aglow's hours?
• Why should I purchase from Design Aglow?
• I'm new to the site - where do I start?

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My Account

• I forgot my password.
• I can't log in to my account.

Shipping

• How long does it take to ship my Design Aglow order?
• Can I change a shipping address once my order is placed?
• Can I combine two separate orders?
• Do you ship internationally?
• I'm outside of the US - can you explain the customs process?