Albums & Folios
General Questions
- How do I get my prints into the Slip-In Mats?
- Are Design Aglow Albums archival?
- Are your folio box mats acid free?
- Can I put text on the cover of my album or folio?
- Do you offer test prints?
- Do you offer sample albums?
Design & File Preparation
- Design Aglow Albums - How it Works
- Album layout and file naming
- What size and resolution should my files be?
- What is an album fill page?
- Is there a minimum or maximum number of pages I can include in my album?
- Is there a safety margin for albums and folios?
Shipping & Packaging
Repairs & Return Policies
- Can I return my album or folio?
- My album or folio arrived damaged or defective. What should I do?
- I used my sample discount code in an order with two albums but I only wanted one to be a sample. Now they are both stamped "Studio Sample". Can I exchange one for a regular album for my client?
- I uploaded the wrong files I didn't notice until I received it in the mail. Can I exchange it?
- My client damaged their album or folio. Can I get it fixed?