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  1. Design Aglow
  2. Albums & Folios

Albums & Folios

Repairs & Return Policies

  • Can I return my album or folio?
  • My album or folio arrived damaged or defective. What should I do?
  • I used my sample discount code in an order with two albums but I only wanted one to be a sample. Now they are both stamped "Studio Sample". Can I exchange one for a regular album for my client?
  • I uploaded the wrong files I didn't notice until I received it in the mail. Can I exchange it?
  • My client damaged their album or folio. Can I get it fixed?

Design & File Preparation

  • Design Aglow Albums - How it Works
  • Album layout and file naming
  • What's the difference between a fly leaf and fill page?
  • What size and resolution should my files be?
  • What is an album fill page?
  • Is there a minimum or maximum number of pages I can include in my album?
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Shipping & Packaging

  • How much does shipping cost for albums?
  • How long does it take to ship my album or folio?
  • Do you offer flat-rate shipping?
  • Can you drop ship to my clients?
  • Do you ship internationally?

General Questions

  • How do I get my prints into the Slip-In Mats?
  • Are Design Aglow Albums archival?
  • Are your folio box mats acid free?
  • Do you offer imprinting?
  • Do you offer test prints?
  • Can I pay via eCheck?
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Design Aglow